Hikvision Singapore Support

How to Reset Password for Hikvision Devices

You can reset your Hikvision DVR/NVR password using SADP or through the DVR/NVR Local GUI. Below is the method to reset the password using SDAP.

  1. Download the SDAP software and install into your PC or Laptop.
  2. After Installing the SDAP software, connect your PC/laptop to the local network which is also link to your DVR/NVR.
  3. Run the SDAP software and search for online devices.
  4. Select of the DVR/NVR which you want to reset and click Forget Password.
  5. Click Export of XML File and email to us

 

Click here to download the reference guide.

Hikvision Default Password

It is not recommend that you leave the default passwords for your security devices. It makes it easier for attackers to hack into your device. Prowler recommend that user change their device passwords into complex ones. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.

The new firmware does not comes with any default password. The newest versions of firmware will generate a popup message prompting you to change the password when logging into a DVR or NVR with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below.

To change the password of a DVR/NVR:

  1. Log into the DVR/NVR using the current administrator password.
  2. Go to Main Menu, and then go to System Configuration.
  3. From the sub-menus on the left click User. This will display all the user accounts currently enrolled in the DVR/NVR.
  4. Choose the desired user and click the Edit icon, which looks like a Pencil.
  5. Enter the current password in the Old Password field, then place a checkmark in the Change Password checkbox.
  6. Enter the New password. Next to the Password field an assessment bar will indicate the password strength. You should create a strong password.
  7. After entering the new password, confirm the password by re-entering it in the confirm field.
  8. Please make sure not to alter the User’s MAC address or User’s IP address fields. These settings will restrict access to the unit.
  9. Click OK.

Click here to see a video tutorial on the above steps.

Changing Passwords for Hikvision IP Cameras

When choosing a password for an IP camera, choose one that is not easily guessed by others. We recommend complex passwords that contain uppercase and lowercase characters, numbers, and special characters such as @, #, $ etc.

The newest versions of firmware will generate a popup message prompting you to change the password when logging into an IP camera with a default password. If you are using the new firmware and you do see this popup message, Press OK, and skip to step #3 in the instructions below

To change the password on an IP camera:

  1. Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the password changing procedure.
  2. After logging into the camera, go to the Configuration tab. In this tab, go to Basic Configuration then Security. Choose the desired user and click on the Modify button. A Modify User window will appear.
  3. Enter the new password. Below the new password field an assessment bar will indicate the password strength. You should create a strong password.
  4. After entering the new password, confirm the password by re-entering it in the confirm field.
  5. Click OK.

Click here to see a video tutorial on the above steps.

HDD Compatible List for Hikvision DVR/NVR

Click here to download the list of HDD compatible with Hikvision DVR/NVR

How to Unbind Device from Hik-Connect Account

Click here to download the guide to unbind device from Hik-Connect Account

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