For technical support or reset of password, please contact your point of sales.

For your protection and to prevent unauthorized access, a password reset can be performed only when you are physically with the device or have access to a computer on the same network as the device.


Password reset via SADP Software

You can reset your Hikvision DVR/NVR password using SADP or through the DVR/NVR Local GUI. Below is the method to reset the password using SDAP.

  1. Download the SDAP software and install into your PC or Laptop.
  2. After Installing the SDAP software, connect your PC/laptop to the local network which is also link to your DVR/NVR.
  3. Run the SDAP software and search for online devices.
  4. Select of the DVR/NVR which you want to reset and click Forget Password.
  5. Click Export of XML File and email to us


Click here to download the reference guide.

Password reset via Hik-Connect App

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